Magic Jack Scams/Myths Busted

Magic Jack is something of a revolutionary device, using VOIP technology to cut call costs for anyone calling numbers in the USA or Canada. As with any relatively new product to the tech scene, it has received its fair share of criticism from those labeling it the ‘Magic Jack Scam,’ albeit incorrectly. We’ve been out myth busting and bringing out the truth behind some of those complaints.

The Free Trial Isn’t Free At All!

There are a number of instances online of people complaining that they were charged after the free trial. Let’s clarify this.

When you sign up for a free trial you are indeed required to provide card details and you are told in the terms of service that if you fail to cancel the service and return the device within the 30 day free trial, you will indeed be charged for the device and first year’s service.

Of course, it’s a clever sales ploy making it opt out. But they really are clear with you. They give you 30 days of service cost free! Just keep your eye on the calendar and if, for some reason, you decide you don’t want to continue, then cancel.

This isn’t a Magic Jack Scam, at all. It’s clearly pointed out in the terms and just takes a bit of organisation on your part to make sure you cancel on time if you don’t want to pay for the service.

There’s No Customer Service!

We’ve spied a few bloggers and forum chatters complaining about a lack of customer support. However, just because there isn’t a dedicated telephone support service doesn’t mean there isn’t any customer support.

There’s a comprehensive knowledge-base, email support and live chat too. Let’s face it, at a cost of $19.95/year for unlimited calls to the US and Canada, (that’s 38 cents a week) we can see why we’re not all allocated a personal support agent. They’ve swapped call centers for lower costs for the consumer and we think it was a wise choice.

The Call Quality is Poor

For everyone complaining of poor quality, I’m able to find several more saying it’s great. However, as with anything that runs over your Internet connection, it really is subject to the quality of that very connection.

If you have limited bandwidth or a slow connection, you will not get the best from this product. The answer? Make sure you check your connection is right for the product before ordering it.

I Was Billed by my Internet Provider!

If you have limited bandwidth, this might not be a solution for you. VOIP technology can be bandwidth intensive and if you are limited, you could easily exceed these limits by using Magic jack frequently.

You won’t be billed for the calls – but your Internet provider might bill you for exceeding your download limits. This isn’t a ‘Magic Jack scam,’ simply a limitation of certain broadband packages. Check with your Internet provider about any limits that may apply before you buy.

So the biggest complaints really do often just come down to people misunderstanding the service. This product does save you money on calls and has proven remarkably popular. If you’re still not convinced, why not sign up for a free, no obligation 30 day trial now!?